HelpDesks.com: RightNow Web Detailed Info

RightNow Web is for organizations of all sizes that want strong online relationships with their customers. We help our client's customers find the information they need, when they need it, through innovative information search and organization solutions.

Price:

$75000

Licensed Customers:

Unlimited for 2 years. Software must be purchased again after 2 years.

Licensed Technicians:

Unlimited

Additional pricing options page URL:

Free upgrades? If so, how long?:

Upgrade costs:

Support costs:

Locally installed software for customers:

Locally installed software for technicians:

Acceptable Servers:

Not Applicable. Server is provided.

Unix

Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP

MySQL

Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL

Oracle
Cold Fusion
ODBC

Acceptable Workstations:

Unix

Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95

Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database
Asset tracking database
Billing/Sales database

Automatic escalation

Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications
Pager capable
News/status notification announcements

Customizable Features:

Fields

Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.