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Web Site URL:	http://www.cobblesoft.com
Discussion Forum:	Participate in the COIGN Discussion Forum
Category:	Completely Web Based
Description:	Comprehensive helpdesk and customer service management through tickets you design, with feedback & surveys, graphical analysis, real-time integration (eg ERP/CRM), self-service Solutions Center & knowledge base, Broadcast mechanisms, Personalization, and Web-Services capable dynamic APIs.
Price:	$4995
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.cobblesoft.com/coignent/coignent_pricing.html
Free upgrades? If so, how long?:	Included in Maintenance
Upgrade costs:	Included in Maintenance
Support costs:	18%
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.   Perl   PHP      ASP   Sendmail   SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.