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COIGN

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Web Site URL:  http://www.cobblesoft.com
Discussion Forum:   Participate in the COIGN Discussion Forum
Category:  Completely Web Based
Description:  Comprehensive helpdesk and customer service management through tickets you design, with feedback & surveys, graphical analysis, real-time integration (eg ERP/CRM), self-service Solutions Center & knowledge base, Broadcast mechanisms, Personalization, and Web-Services capable dynamic APIs.
Price:  $4995
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.cobblesoft.com/coignent/coignent_pricing.html
Free upgrades? If so, how long?:  Included in Maintenance
Upgrade costs:  Included in Maintenance
Support costs:  18%
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
  PHP
     ASP
  Sendmail
  SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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