HelpDesks.com: Support Key Detailed Info

Easy to use comprehensive Help Desk Solution. A few of the features are integrated Knowledge Base, Transaction log, email integration, NT admin integration, internet ticket entry for end users, free updates, reports.

Price:

$2999

Licensed Customers:

300

Licensed Technicians:

Additional pricing options page URL:

Free upgrades? If so, how long?:

Indefinitely

Upgrade costs:

Support costs:

195

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP

ASP
Sendmail

SMTP
MySQL

Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC

Acceptable Workstations:

Unix
Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95

Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation

Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications

Pager capable
News/status notification announcements

Customizable Features:

Fields
     Templates
     Font appearance
     Tables
     Button images

Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.