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Cynergy Help Desk Software

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Web Site URL:  http://www.cynergysoftware.com
Discussion Forum:   Participate in the Cynergy Help Desk Software Discussion Forum
Category:  Completely Web Based
Description:  Cynergy Software is a web based Help Desk software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has End User Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.
Price:  $1297
Licensed Customers:  Unlimited
Licensed Technicians:  3
Additional pricing options page URL:  www.cynergysoftware.com
Free upgrades? If so, how long?:  Continuous free upgrades as long as you are under annual maintenance
Upgrade costs:  Included in Annual Maintenance
Support costs:  20% of cost
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
  PHP
  ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
  Sybase
     PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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