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WonderDesk

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Web Site URL:  http://www.wonderdesk.com
Discussion Forum:   Participate in the WonderDesk Discussion Forum
Category:  Completely Web Based
Description:  WonderDesk is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request. No need for locally installed software for your technicians or customers.
Price:  $499
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.wonderdesk.com/price.html
Free upgrades? If so, how long?:  1 year
Upgrade costs:  $35 / year
Support costs:  included in upgrade costs
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
     PHP
     ASP
  Sendmail
  SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.


15 of 45 people found the following review helpful:

Very reliable., 2003-04-05
Reviewed By: shall52 - Steve Hall

I've been using the WonderDesk for years at Eastman Kodak in Rochester NY. I've customized it to fit our requirements and it's been great!

Steve Hall
Systems Administrator
Eastman Kodak Company

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