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Web Site URL:  http://www.volchok.com/max/
Discussion Forum:   Participate in the MAX Help Desk Discussion Forum
Category:  Completely Web Based
Description:  MAX is a powerful cross-platform help desk management tool designed for speed and usability. Combining a full feature set with a smart Knowledge Base, detailed reporting, and an industry-leading user interface, MAX allows them to spend more time restoring services.
Price:  $125
Licensed Customers:  Unlimited
Licensed Technicians:  2
Additional pricing options page URL:  https://www.volchok.com/max/store_start.php
Free upgrades? If so, how long?:  N/A
Upgrade costs:  300 and up
Support costs:  N/A
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
  PHP
     ASP
  Sendmail
     SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
     Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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