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Web Site URL:
Discussion Forum:   Participate in the Help+ Discussion Forum
Category:  Local Software
Description:  Help+ is a multi-user help desk system, ideal for small to medium sized companies supporting internal or external clients. Help+ enables e-mails to customers and technicians, stores hardware detail and full call history. Help+ is simple to install and use, and a full evaluation is available.
Price:  $1400
Licensed Customers:  n/a
Licensed Technicians:  5
Additional pricing options page URL:  
Free upgrades? If so, how long?:  
Upgrade costs:  Free with Maintenance
Support costs:  Maintenance fee 15% list per year
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
  Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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