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NetKeeper Help Desk,Captain

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Web Site URL:  http://www.netkeeper.com
Discussion Forum:   Participate in the NetKeeper Help Desk,Captain Discussion Forum
Category:  Local Software
Description:  NetKeeper Help Desk Captain is a cost effective help desk solution for small to medium size organizations. The program includes e-mail, alpha paging, SolutionsKeeper, automatic top FAQ generation, a custom report writer, end user access and more
Price:  $2095
Licensed Customers:  Unlimited
Licensed Technicians:  10
Additional pricing options page URL:  http://www.netkeeper.com/web8.htm
Free upgrades? If so, how long?:  1 year
Upgrade costs:  0.15
Support costs:  included in upgrade cost
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
  Font appearance
  Tables
     Button images
     Background
Source code available?:  Additional Cost   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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