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Close Support Service Desk Express Edition

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Web Site URL:  http://www.closefitsoftware.com
Discussion Forum:   Participate in the Close Support Service Desk Express Edition Discussion Forum
Category:  Local Software
Description:  The free to use Express Edition of the Close Support Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity. The software is free to download and use for multiple users and unlimited customers.
Price:  $0
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.closefitsoftware.com/prices.htm
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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