Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

    Advanced Search

 Previous

LBE Desktop Helpdesk

 Next

Web Site URL:  http://www.lbehelpdesk.com
Discussion Forum:   Participate in the LBE Desktop Helpdesk Discussion Forum
Category:  Local Software
Description:  LBE Helpdesk makes it easy to keep track of all of your customer service issues. The system keeps a full audit trail of all work and uses e-mail to keep both the customer and operators fully informed of progress.
Price:  $560
Licensed Customers:  5 concurrent users
Licensed Technicians:  5 concurrent users
Additional pricing options page URL:  http://www.lbehelpdesk.com/helpdesk-price.htm
Free upgrades? If so, how long?:  1st year
Upgrade costs:  
Support costs:  Free 1st year, thereafter $240 per annum
Locally installed software for customers:      
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
  Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

Copyright 2014 HelpDesks.com. All rights reserved.