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Close Support Enterprise Edition

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Web Site URL:  http://www.closefitsoftware.com
Discussion Forum:   Participate in the Close Support Enterprise Edition Discussion Forum
Category:  Local Software with Web
Description:  Close Support Enterprise Edition includes a fully-featured service desk application; an Intranet module for customers and technicians including searchable knowledge base functions; an email module for auto-processing emailed help requests; and the option to use a SQL Server database.
Price:  $745
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.closefitsoftware.com/prices.htm
Free upgrades? If so, how long?:  First year
Upgrade costs:  Included in support costs
Support costs:  12 months free then $120 per year
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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