HelpDesks.com: Helpdesk-3 Detailed Info

Composed of 7 modules, it is designed to attend a wide variety of projects including all kinds of customer support application (not only technical help desks), inventory managment, call logging, SLA managment and much more.

Price:

$5000

Licensed Customers:

unlimited (by web) up to 10 in C-S

Licensed Technicians:

unlimited (by web) up to 10 in C-S

Additional pricing options page URL:

Free upgrades? If so, how long?:

Upgrade costs:

17 % by year

Support costs:

5 % by year

Locally installed software for customers:

Locally installed software for technicians:

Acceptable Servers:

Not Applicable. Server is provided.

Unix

Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP

ASP
     Sendmail
     SMTP
     MySQL

Microsoft SQL Server

Microsoft Access

Sybase
PostgreSQL

Oracle
Cold Fusion

ODBC

Acceptable Workstations:

Unix
Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database

Asset tracking database
Billing/Sales database

Automatic escalation

Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications
Pager capable
News/status notification announcements

Customizable Features:

Fields
Templates
Font appearance

Tables
Button images
Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.