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Web Site URL:
Discussion Forum:   Participate in the Helpdesk-3 Discussion Forum
Category:  Local Software with Web
Description:  Composed of 7 modules, it is designed to attend a wide variety of projects including all kinds of customer support application (not only technical help desks), inventory managment, call logging, SLA managment and much more.
Price:  $5000
Licensed Customers:  unlimited (by web) up to 10 in C-S
Licensed Technicians:  unlimited (by web) up to 10 in C-S
Additional pricing options page URL:  
Free upgrades? If so, how long?:  no
Upgrade costs:  17 % by year
Support costs:  5 % by year
Locally installed software for customers:      
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
  Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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