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Web Site URL:
Discussion Forum:   Participate in the BridgeTrak Discussion Forum
Category:  Local Software with Web
Description:  Powerful application for Windows 95/98 or NT/2000 provides a variety of tracking, reporting, and query features to make your help desk, call center, technical support, or IT department more efficient.
Price:  $4285
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:  
Upgrade costs:  450 or 25% of purchase per year
Support costs:  included in upgrade costs
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
     Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
  Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
     Customer history
     Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Font appearance
  Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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