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Web Site URL:	http://www.helptrac.com
Discussion Forum:	Participate in the HelpTrac Discussion Forum
Category:	Local Software with Web
Description:	Free demo complete help desk. Low cost, feature rich, user friendly, customizable, web, billing, email, escalation, training, reports, equipment, technician/user interface. Start using today.
Price:	$395
Licensed Customers:	unlimited
Licensed Technicians:	1 concurrent
Additional pricing options page URL:	http://www.helptrac.com/pricing.htm
Free upgrades? If so, how long?:	30 days
Upgrade costs:	free with support agreement
Support costs:	15% of product cost
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables      Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.