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Completely Web Based
Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
Additional pricing options page URL:
Free upgrades? If so, how long?:
included in price
Locally installed software for customers:
Locally installed software for technicians:
Not Applicable. Server is provided.
Compatible Server Software:
Not Applicable. Server software is provided.
Microsoft SQL Server
PDA's (eg. Palm Pilot)
Reference numbers assigned
Customer information database
Asset tracking database
Follow-up satisfaction surveys
Confirmation email sent to customers
Technician email notifications
News/status notification announcements
Source code available?:
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