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Online Work Order Suite: Lite Edition for ASP

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Web Site URL:  http://www.onlinetechtools.com/products/owoslite/
Discussion Forum:   Participate in the Online Work Order Suite: Lite Edition for ASP Discussion Forum
Category:  Completely Web Based
Description:  Make your life easier with the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
Price:  $150
Licensed Customers:  Unlimited
Licensed Technicians:  5
Additional pricing options page URL:  http://www.onlinetechtools.com/products/owoslite/
Free upgrades? If so, how long?:  1 year
Upgrade costs:  25% of software price (after first year)
Support costs:  Included with upgrades (25%)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
  SMTP
     MySQL
     Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Templates
  Font appearance
     Tables
     Button images
  Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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