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c.Support for Lotus Notes and Domino

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Web Site URL:  http://www.gwi.com
Discussion Forum:   Participate in the c.Support for Lotus Notes and Domino Discussion Forum
Category:  Local Software with Web
Description:  c.Support is the leading help desk solution for the Lotus platform. With a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA's, c.Support is easy to configure and the most flexible solution available today.
Price:  $6500
Licensed Customers:  100
Licensed Technicians:  5
Additional pricing options page URL:  
Free upgrades? If so, how long?:  no
Upgrade costs:  Maintenance cost is 30% of purchase price for 2 years
Support costs:  per incident or unlimited support available
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  Additional Cost   5000

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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