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CCS Help Desk Formely Outlook Help Desk 3.0


Web Site URL:
Discussion Forum:   Participate in the CCS Help Desk Formely Outlook Help Desk 3.0 Discussion Forum
Category:  Local Software with Web
Description:  CCS HelpDesk is an efficient application for management of end-user support requests and ticket tracking. It leverages Microsoft Outlook / Exchange and the web which allows for quick deployment, painless integration and rapid acceptance by organization
Price:  $495
Licensed Customers:  Unlimited
Licensed Technicians:  2
Additional pricing options page URL:
Free upgrades? If so, how long?:  with premium support contract
Upgrade costs:  50% of the retail price
Support costs:  free support by email
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Font appearance
  Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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