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Web Site URL:	http://www.crowcanyon.com/products.htm
Discussion Forum:	Participate in the Outlook Help Desk 3.0 Discussion Forum
Category:	Local Software with Web
Description:	Uses Outlook forms & Exchange Server folders to track Help Desk requests. Users fill out tickets, IT assigns them to technicians. Provides running history of open issues & how they were solved. Simple and effective without all the clutter and costs of full-blown systems.
Price:	$395
Licensed Customers:	100
Licensed Technicians:	100
Additional pricing options page URL:	http://www.crowcanyon.com/HelpDesk/pricing.htm
Free upgrades? If so, how long?:	Minor upgrades free
Upgrade costs:
Support costs:	free support by email
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

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We encourage you to visit their website to get the most accurate information.