Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

    Advanced Search

 Previous

CCS Help Desk Formely Outlook Help Desk 3.0

 Next

Web Site URL:  http://www.crowcanyon.com/products.htm
Discussion Forum:   Participate in the CCS Help Desk Formely Outlook Help Desk 3.0 Discussion Forum
Category:  Local Software with Web
Description:  CCS HelpDesk is an efficient application for management of end-user support requests and ticket tracking. It leverages Microsoft Outlook / Exchange and the web which allows for quick deployment, painless integration and rapid acceptance by organization
Price:  $495
Licensed Customers:  Unlimited
Licensed Technicians:  2
Additional pricing options page URL:  http://www.crowcanyon.com/ccs_helpdesk_40/pricing_40.asp
Free upgrades? If so, how long?:  with premium support contract
Upgrade costs:  50% of the retail price
Support costs:  free support by email
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

Copyright 2014 HelpDesks.com. All rights reserved.