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Web Site URL:	http://dcl.sourceforge.net/
Discussion Forum:	Participate in the Double Choco Latte Discussion Forum
Category:	Completely Web Based
Description:	DCL is an Open Source project containing issue tracking and call center ticketing. It is very flexible in nature and more features are constantly in development. Several modules are in development or planned.
Price:	$0
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Yes, Unlimited
Upgrade costs:
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl   PHP      ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server      Microsoft Access   Sybase   PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance      Tables   Button images   Background
Source code available?:	Yes-Free

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