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CISS Help Desk with WebCISS add-on

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Web Site URL:  http://www.auratech.com.au/ciss.htm
Discussion Forum:   Participate in the CISS Help Desk with WebCISS add-on Discussion Forum
Category:  Local Software with Web
Description:  Improve efficiency and the effectiveness of your help desk by allowing your staff and clients to access the system world-wide 24/7.
Price:  $718
Licensed Customers:  unlimited
Licensed Technicians:  unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  Free, whilst on current version
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
  SMTP
     MySQL
     Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
  Font appearance
     Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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