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SupportMonkey 2002


Web Site URL:
Discussion Forum:   Participate in the SupportMonkey 2002 Discussion Forum
Category:  Local Software with Web
Description:  SupportMonkey allows you to email a 20kb custom built 'Monkey' to a client which will gather any necessary information and return it to you via email in either XML or Text formats. Several hundred predefined configurations are possible - and a fully customisable plugin interface is provided.
Price:  $224
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:  Until next major version release.
Upgrade costs:  Discount available
Support costs:  Free
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:      Searchable database
     Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Customer history
     Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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