Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

    Advanced Search

 Previous

ieSupportManager Helpdesk Web Edition

 Next

Web Site URL:  http://www.iecomputersystems.ie
Discussion Forum:   Participate in the ieSupportManager Helpdesk Web Edition Discussion Forum
Category:  Local Software with Web
Description:  Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more. User-definable labels, fields, buttons, menu items and dialogs. MAPI & ODBC compliant.
Price:  $630
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Next major release
Upgrade costs:  
Support costs:  10% of license fee (minimum $126)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
     PostgreSQL
     Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
     Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
  News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
  Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

Copyright 2014 HelpDesks.com. All rights reserved.