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Web Site URL:	http://www.iecomputersystems.ie
Discussion Forum:	Participate in the ieSupportManager Helpdesk Web Edition Discussion Forum
Category:	Local Software with Web
Description:	Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more. User-definable labels, fields, buttons, menu items and dialogs. MAPI & ODBC compliant.
Price:	$630
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Next major release
Upgrade costs:
Support costs:	10% of license fee (minimum $126)
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server      Microsoft Access   Sybase      PostgreSQL      Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics      Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields      Templates      Font appearance      Tables   Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.