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Responsive Knowledgebase

Web Site URL:  http://www.ResponsiveSoftware.com/rkb.htm
Discussion Forum:   Participate in the Responsive Knowledgebase Discussion Forum
Category:  Local Software
Description:  RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution.
Price:  $49
Licensed Customers:  1
Licensed Technicians:  1
Additional pricing options page URL:  http://www.responsivesoftware.com/prices.htm
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  Free
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
     Reference numbers assigned
  F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Reporting/Statistics
     Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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