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Web Site URL:
Discussion Forum:   Participate in the EasyTrack Discussion Forum
Category:  Local Software
Description:  Simple self-contained call logging system
Price:  $25
Licensed Customers:  unlimited
Licensed Technicians:  1
Additional pricing options page URL:  
Free upgrades? If so, how long?:  yes
Upgrade costs:  
Support costs:  
Locally installed software for customers:  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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