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Web Site URL:	http://www.onlinetechtools.com/products/owos/
Discussion Forum:	Participate in the Online Work Order Suite: Professional Edition Discussion Forum
Category:	Completely Web Based
Description:	Work smarter with Online Work Order Suite: Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
Price:	$900
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.onlinetechtools.com/products/owos/pricing.asp
Free upgrades? If so, how long?:	1 year
Upgrade costs:	25% of software price (after first year)
Support costs:	included with upgrades (25%)
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.