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NetSupport DNA Helpdesk

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Web Site URL:  http://www.netsupportdna.com
Discussion Forum:   Participate in the NetSupport DNA Helpdesk Discussion Forum
Category:  Completely Web Based
Description:  DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
Price:  $1800
Licensed Customers:  Unlimited
Licensed Technicians:  3
Additional pricing options page URL:  http://www.netsupportdna.com/dna/netsupport_dna_helpdesk.htm
Free upgrades? If so, how long?:  3 months
Upgrade costs:  After 3 months 20% of License Fee
Support costs:  20% of License Fee (includes upgrades)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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