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eMagic Touchpoint

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Web Site URL:  http://www.npa-systems.com
Discussion Forum:   Participate in the eMagic Touchpoint Discussion Forum
Category:  Completely Web Based
Description:  eMagic Touchpoint is an eService and help desk system that handles IT and external customer support requests with following features: online call logging, asset tracking, CRM, non-IT customer service.
Price:  $50000
Licensed Customers:  Unlimited
Licensed Technicians:  50 concurrent users
Additional pricing options page URL:  http://www.npa-systems.com
Free upgrades? If so, how long?:  for 3 months from date of purchase
Upgrade costs:  
Support costs:  17.5% of software cost includes upgrades
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
     PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
     Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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