HelpDesks.com: ITracker Detailed Info

ITracker is a Java J2EE issue tracking system designed to support multiple projects with independent user bases. It supports features such as multiple versions and project components, detailed histories, per project user permissions and multiple email notifications.

Price:

Licensed Customers:

Licensed Technicians:

Additional pricing options page URL:

Free upgrades? If so, how long?:

Upgrade costs:

Support costs:

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

Not Applicable. Server is provided.
Unix

Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail

SMTP

MySQL

Microsoft SQL Server
Microsoft Access

Sybase

PostgreSQL

Oracle
Cold Fusion
ODBC

Acceptable Workstations:

Unix

Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database
     Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys

Reporting/Statistics
Customer history
Confirmation email sent to customers

Technician email notifications
Pager capable
News/status notification announcements

Customizable Features:

     Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.