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Support-Works Helpdesk Professional

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Web Site URL:  http://www.support-works.com
Discussion Forum:   Participate in the Support-Works Helpdesk Professional Discussion Forum
Category:  Local Software with Web
Description:  Support-Works Helpdesk Professional - built on unique Non-Polling Architecture, offers enterprise scalability with low maintenance overheads. The MS Office look and feel can be customized, allowing you to tailor the application. Integration with PC Audit provides the ultimate tool for IT support.
Price:  $15000
Licensed Customers:  Unlimited
Licensed Technicians:  5
Additional pricing options page URL:  http://www.support-works.com/products/sw-pricing-us.htm
Free upgrades? If so, how long?:  Free upgrades to maintained customers
Upgrade costs:  Free to maintained customers
Support costs:  15-20% of product - depending on contract
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
  PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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