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Web Site URL:	http://www.velocityintegrations.com
Discussion Forum:	Participate in the VI Service Desk Discussion Forum
Category:	Local Software with Web
Description:	The VI Service Desk is a comprehensive, scalable Lotus Domino Help Desk solution. It's highly robust and intuitive interface, coupled with a cutting edge Design Framework, makes the VI Service Desk a leader in the Lotus Notes Help Desk industry today.
Price:	$4200
Licensed Customers:	Unlimited
Licensed Technicians:	6
Additional pricing options page URL:
Free upgrades? If so, how long?:	1st year free upgrades
Upgrade costs:	15% of base cost,, after 1st year
Support costs:	First year free, following years 15% of license cost.
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.   Perl   PHP   ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access   Sybase   PostgreSQL   Oracle   Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Additional Cost   2,000

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.