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Web Site URL:  http://www.velocityintegrations.com
Discussion Forum:   Participate in the VI Service Desk Discussion Forum
Category:  Local Software with Web
Description:  The VI Service Desk is a comprehensive, scalable Lotus Domino Help Desk solution. It's highly robust and intuitive interface, coupled with a cutting edge Design Framework, makes the VI Service Desk a leader in the Lotus Notes Help Desk industry today.
Price:  $4200
Licensed Customers:  Unlimited
Licensed Technicians:  6
Additional pricing options page URL:  
Free upgrades? If so, how long?:  1st year free upgrades
Upgrade costs:  15% of base cost,, after 1st year
Support costs:  First year free, following years 15% of license cost.
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
  PHP
  ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
  Sybase
  PostgreSQL
  Oracle
  Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  Additional Cost   2,000

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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