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Web Site URL:	http://worldwebdynamics.com
Discussion Forum:	Participate in the WWW Help Desk Pro Discussion Forum
Category:	Completely Web Based
Description:	Since 1998, reliable, affordable, fast help desk applications. Customize questions on each page. Multiple security levels. Choose authentication method. Automatically assign new tickets to support personnel by problem or customer. Create and Modify questions. Inventory,Vendors,Reports, Charts.
Price:	$3000
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://www.worldwebdynamics.com/helpPro/helpproprice.htm
Free upgrades? If so, how long?:	6 months
Upgrade costs:	1600
Support costs:	free for 6 months
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME   Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail   SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

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We encourage you to visit their website to get the most accurate information.