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Web Site URL:	http://www.surfhighway.com/prodSpec.asp?prodID=10
Discussion Forum:	Participate in the Help Centric Discussion Forum
Category:	Completely Web Based
Description:	Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes preset automatic responses and a Help Ticket Tracking module. There are 2 web applications provided for administrators and tech support staff. Includes a FREE contact manager.
Price:	$55
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.surfhighway.com/prodSpec.asp?prodID=10
Free upgrades? If so, how long?:
Upgrade costs:
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP   Sendmail   SMTP      MySQL   Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned      F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys      Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.