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Web Site URL:	http://www.websina.com/bugzero/
Discussion Forum:	Participate in the Bugzero Discussion Forum
Category:	Completely Web Based
Description:	Bugzero is an easy-to-install web-based bug, defect, issue and incident tracking system. It can be customized to fit software, hardware, and help desk support situations. Bugzero is cross-platform and can be integrated seemlesssly with your existing hardware and software.
Price:	$299
Licensed Customers:	5
Licensed Technicians:	5
Additional pricing options page URL:	http://www.websina.com/bugzero/price.html
Free upgrades? If so, how long?:	6 month
Upgrade costs:	free for 5 month, 30% discount after
Support costs:	free for 3 month.
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP   MySQL   Microsoft SQL Server   Microsoft Access   Sybase   PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned      F.A.Q. (knowledgebase)      Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics      Customer history      Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.