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Web Site URL:	http://www.GoSmart4u.com
Discussion Forum:	Participate in the Go Smart Help Desk Discussion Forum
Category:	Completely Web Based
Description:	4 different request forms; ability to close, update, print and email requests; search and sort requests; export reports to Excel; add request to the Knowledge Base; Add new Knowledge Base entries; Asset, Software and IP inventory; Purchase Orders; Company Contacts; Admin features; User Permissions.
Price:	$300
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://www.gosmart4u.com/HelpDeskDetails.asp
Free upgrades? If so, how long?:	1 year of free upgrades
Upgrade costs:
Support costs:	1 year free support
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics      Customer history      Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance      Tables   Button images   Background
Source code available?:	Yes-Free

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