HelpDesks.com: Tracker I Detailed Info

A low-cost call tracking system with solution lookup and reports facility. Can be used for supporting employees or customers. Ideal for software firms or brand new helpdesks.

Price:

$2394

Licensed Customers:

Unlimited

Licensed Technicians:

Unlimited

Additional pricing options page URL:

http://www.bullseyesystems.com/bullseyepricing.htm

Free upgrades? If so, how long?:

Upgrade costs:

Support costs:

Locally installed software for customers:

Locally installed software for technicians:

Acceptable Servers:

Not Applicable. Server is provided.

Unix
Linux

Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11

Novell Netware
Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server

Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC

Acceptable Workstations:

     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database

Automatic escalation
Follow-up satisfaction surveys

Reporting/Statistics
     Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements

Customizable Features:

     Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

Additional Cost 1196

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.