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Magic Solutions HelpDesk IQ

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Web Site URL:  http://www.magicsolutions.com
Discussion Forum:   Participate in the Magic Solutions HelpDesk IQ Discussion Forum
Category:  Completely Web Based
Description:  Magic Solutions' HelpDeskIQ is an adaptable, easy to use help desk and inventory tracking solution that improves the productivity and efficiency of your help desk, while lowering costs and expenses. Work Smarter. Not Harder. Download the free 30 evaluation today at www.helpdeskiq.com
Price:  $995
Licensed Customers:  unlimited self-service
Licensed Technicians:  1
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Free with maintenance contract
Upgrade costs:  included with maintenance contract
Support costs:  First 60 days Free. After 60 days, $49.95 per incident/call
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
     Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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