HelpDesks.com: Perfect Tracker Detailed Info

Perfect Tracker is a web based help desk, bug tracking and customer support software. You can use it to setup a help desk or bug tracking website on the Internet or your company's local network.

Price:

$800

Licensed Customers:

unlimited

Licensed Technicians:

unlimited

Additional pricing options page URL:

http://avensoft2.com/purchase.html

Free upgrades? If so, how long?:

patches are free

Upgrade costs:

not yet decided

Support costs:

First 10 incidents free

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL

Microsoft SQL Server

Microsoft Access
Sybase
PostgreSQL

Oracle
Cold Fusion

ODBC

Acceptable Workstations:

Unix

Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95

Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database

Asset tracking database

Billing/Sales database

Automatic escalation
Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications

Pager capable
News/status notification announcements

Customizable Features:

Fields

Templates

Font appearance

Tables

Button images

Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.