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Web Site URL:  http://www.issuetrak.com
Discussion Forum:   Participate in the IssueTrak Discussion Forum
Category:  Completely Web Based
Description:  IssueTrak is a full-featured, Web-based help desk solution. Service requests, Product support issues, IT Help Desk incidents, Customer relations & HR issues, Completely Web-based No installation needed at the desktop, Allows you to serve remote offices. All administration is done via a Web browser.
Price:  $2500
Licensed Customers:  100
Licensed Technicians:  3
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Releases only
Upgrade costs:  20% Both Upgrade and Support
Support costs:  20% Both Upgrade and Support
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
     Templates
  Font appearance
     Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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