Previous Artologik HelpDesk 3.2  Next
Web Site URL:	http://www.artologik.net
Discussion Forum:	Participate in the Artologik HelpDesk 3.2 Discussion Forum
Category:	Completely Web Based
Description:	A simple & smart HelpDesk, completely webbased. Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
Price:	$650
Licensed Customers:	Unlimited
Licensed Technicians:	2
Additional pricing options page URL:	http://www.artologik.net/pages/365_1.htm
Free upgrades? If so, how long?:	Some campains quite often
Upgrade costs:	Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Support costs:	195 USD (includes Upgrade Agreement)
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.   Perl   PHP   ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access   Sybase   PostgreSQL   Oracle   Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.