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Artologik HelpDesk 3.2

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Web Site URL:  http://www.artologik.net
Discussion Forum:   Participate in the Artologik HelpDesk 3.2 Discussion Forum
Category:  Completely Web Based
Description:  A simple & smart HelpDesk, completely webbased. Different user roles, internal und external. Effective way of handling support on all your different products to different companies / users. Intuitive use. Layout highly adaptable. Many plugins available, increasing the power of your HelpDesk.
Price:  $650
Licensed Customers:  Unlimited
Licensed Technicians:  2
Additional pricing options page URL:  http://www.artologik.net/pages/365_1.htm
Free upgrades? If so, how long?:  Some campains quite often
Upgrade costs:  Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Support costs:  195 USD (includes Upgrade Agreement)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
  PHP
  ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
  Sybase
  PostgreSQL
  Oracle
  Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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