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Web Site URL:	http://irm.schoenefeld.org
Discussion Forum:	Participate in the Information Resource Manager Discussion Forum
Category:	Completely Web Based
Description:	IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
Price:	$0
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Infinate
Upgrade costs:	Open Source (Free)
Support costs:	No official support
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl   PHP      ASP      Sendmail   SMTP   MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)      Customer information database   Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics      Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance      Tables   Button images      Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.