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Information Resource Manager

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Web Site URL:  http://irm.schoenefeld.org
Discussion Forum:   Participate in the Information Resource Manager Discussion Forum
Category:  Completely Web Based
Description:  IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
Price:  $0
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Infinate
Upgrade costs:  Open Source (Free)
Support costs:  No official support
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
  PHP
     ASP
     Sendmail
  SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
     Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
     Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
  Templates
     Font appearance
     Tables
  Button images
     Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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