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Web Site URL:	http://www.rap-x.com
Discussion Forum:	Participate in the rap-X Discussion Forum
Category:	Completely Web Based
Description:	Java Web Application. Email Integration. Fully Internationalised. Supports most databases and any operating system. Hosted or download options. >70.000 users worldwide. Helpdesk, on-line questionnaires, forum, FAQ and proposals. Fully customisable dashboard. SOAP, RSS & Portlet (JSR 168) interfaces.
Price:	$500
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	1 year
Upgrade costs:	Annual Fee
Support costs:	Full Support included in fee
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11   Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access   Sybase   PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields      Templates   Font appearance   Tables      Button images   Background
Source code available?:	Yes-Free

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We encourage you to visit their website to get the most accurate information.