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Web Site URL:  http://www.houseonthehill.com
Discussion Forum:   Participate in the SupportDesk Discussion Forum
Category:  Local Software with Web
Description:  On-Premise or SaaS Helpdesk software for IT Service Management, Customer Support. SupportDesk from House-on-the-Hill, allows you to efficiently log and resolve calls, track escalations, manage inventory, search knowledgebase, & manage SLAs. Self-Service portal allows customers to log calls via web.
Price:  $400
Licensed Customers:  Unlimited
Licensed Technicians:  1
Additional pricing options page URL:  http://www.houseonthehill.com/index.php?id=pricing
Free upgrades? If so, how long?:  Yes - for one year
Upgrade costs:  Free for first year, 20% of license fee thereafter
Support costs:  Included in above
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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