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Web Site URL:	http://www.houseonthehill.com
Discussion Forum:	Participate in the SupportDesk Discussion Forum
Category:	Local Software with Web
Description:	On-Premise or SaaS Helpdesk software for IT Service Management, Customer Support. SupportDesk from House-on-the-Hill, allows you to efficiently log and resolve calls, track escalations, manage inventory, search knowledgebase, & manage SLAs. Self-Service portal allows customers to log calls via web.
Price:	$400
Licensed Customers:	Unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.houseonthehill.com/index.php?id=pricing
Free upgrades? If so, how long?:	Yes - for one year
Upgrade costs:	Free for first year, 20% of license fee thereafter
Support costs:	Included in above
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance      Tables      Button images      Background
Source code available?:	No

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