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Discussion Forum:   Participate in the Discussion Forum
Category:  Remotely Hosted
Description: is an On Demand IT service and asset management solution offered as a hosted service and licensed on a subscription basis. Built on a CMDB and the best practices of ITIL; provides integrated processes for incident, problem, change, configuration and asset management.
Price:  $20 per User / Month
Licensed Customers:  Provided at no additional charge
Licensed Technicians:  Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:  Automatic and provided at no additional charge
Upgrade costs:  $0. Included in the subscription fee.
Support costs:  $0. Included in the subscription fee.
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:


  Not Applicable. Server is provided.
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


  Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
     Font appearance
  Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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