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Service-now.com

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Web Site URL:  http://www.service-now.com
Discussion Forum:   Participate in the Service-now.com Discussion Forum
Category:  Remotely Hosted
Description:  Service-now.com is an On Demand IT service and asset management solution offered as a hosted service and licensed on a subscription basis. Built on a CMDB and the best practices of ITIL; Service-now.com provides integrated processes for incident, problem, change, configuration and asset management.
Price:  $20 per User / Month
Licensed Customers:  Provided at no additional charge
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.service-now.com/index.php?content=overview
Free upgrades? If so, how long?:  Automatic and provided at no additional charge
Upgrade costs:  $0. Included in the subscription fee.
Support costs:  $0. Included in the subscription fee.
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

  Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

  Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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