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Web Site URL:  http://www.enterprisewizard.com/help-desk.htm?campaign=565helpd
Discussion Forum:   Participate in the EnterpriseWizard Discussion Forum
Category:  Completely Web Based
Description:  EnterpriseWizard is a top-rated, web-based solution for helpdesk, external customer support and business process management. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ. Free trial.
Price:  $2850
Licensed Customers:  Unlimited
Licensed Technicians:  3
Additional pricing options page URL:  http://www.enterprisewizard.com/pricing.htm
Free upgrades? If so, how long?:  
Upgrade costs:  Included in annual support contract
Support costs:  20% of current license value annually
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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