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Web Site URL:	http://www.sitehelpdesk.com
Discussion Forum:	Participate in the SiteHelpdesk-IT Discussion Forum
Category:	Completely Web Based
Description:	Integrated helpdesk with Asset Management and IT record keeping and security features for Business Continuity and legal requirements. Integrates with Visual Audit Pro, System Mangement Server and HSImonitor
Price:	$2000
Licensed Customers:	unlimited
Licensed Technicians:	5
Additional pricing options page URL:	http://www.sitehelpdesk.com/prices/index.htm
Free upgrades? If so, how long?:	1 year
Upgrade costs:	15% after one year
Support costs:	included with upgrades
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.