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Web Site URL:	http://www.userscape.com/products/helpspot/
Discussion Forum:	Participate in the HelpSpot Help Desk Software Discussion Forum
Category:	Completely Web Based
Description:	HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At it's core HelpSpot includes powerful request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has full featured reporting and a customer self service portal.
Price:	$179
Licensed Customers:	Unlimited
Licensed Technicians:	1
Additional pricing options page URL:
Free upgrades? If so, how long?:	1 Year
Upgrade costs:
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl   PHP      ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server      Microsoft Access      Sybase   PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux      Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

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We encourage you to visit their website to get the most accurate information.