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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Perl
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Windows 98
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SupportCalls with Outlook
$1500
Local Software with Web
unlimited
unlimited
1 year free support, 400 USD for additional year
free for support subscribers
Not required
Required
SupportCalls with Outlook
SupportCalls with Outlook
SupportCalls with Outlook
Details
Alloy Navigator
$7085
Local Software with Web
$1600 each (on average)
Unlimited
Upgrade path available
Not required
Not required
Alloy Navigator
Alloy Navigator
Alloy Navigator
Details
PhaseWare Tracker - External Help Desk Software
$995
Local Software with Web
1
Unlimited
Annual maintenance 25% of license
n/a
Not required
Required
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
Details
Oxygen Helpdesk Management Software
$1750
Local Software with Web
Unlimited
50
25% per annum
Not required
Not required
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Details
FastTrack Help Desk
$500
Local Software with Web
Unlimited
1
20% software cost
Included in support contract
Required
Not required
FastTrack Help Desk
FastTrack Help Desk
FastTrack Help Desk
Details
CAFM Explorer
$1200
Local Software with Web
1
1
Required
Required
CAFM Explorer
CAFM Explorer
CAFM Explorer
Details
SupportDesk
$400
Local Software with Web
1
Unlimited
Included in above
Free for first year, 20% of license fee thereafter
Not required
Not required
SupportDesk
SupportDesk
SupportDesk
Details
VI Service Desk
$4200
Local Software with Web
6
Unlimited
First year free, following years 15% of license cost.
15% of base cost,, after 1st year
Not required
Not required
VI Service Desk
VI Service Desk
VI Service Desk
Details
Planet FM
$5000
Local Software with Web
600+
600
12% of licence fee
Required
Required
Planet FM
Planet FM
Planet FM
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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