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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Abacus Help Desk 3.5 $425  Local Software with Web  1  Unlimited  1 year included     Not required  Required                        Abacus Help Desk 3.5                                                 Abacus Help Desk 3.5                             Abacus Help Desk 3.5 Details IncidentMonitor(TM) $3995  Local Software with Web  5  Unlimited  20% annually  Included in maintenance   Not required   Not required                        IncidentMonitor(TM)                                                 IncidentMonitor(TM)                             IncidentMonitor(TM) Details Close Support Enterprise Edition $745  Local Software with Web  Unlimited  Unlimited  12 months free then $120 per year  Included in support costs   Not required  Required                        Close Support Enterprise Edition                                                 Close Support Enterprise Edition                             Close Support Enterprise Edition Details Workflow Help Desk for Exchange 2000 $5000  Local Software with Web  unlimited  unlimited    first upgrade free   Not required   Not required                        Workflow Help Desk for Exchange 2000                                                 Workflow Help Desk for Exchange 2000                             Workflow Help Desk for Exchange 2000 Details amberCat Help Desk $1685  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $80 (email) $300 (phone) per annum  Included in licence   Not required  Required                        amberCat Help Desk                                                 amberCat Help Desk                             amberCat Help Desk Details ieSupportManager Helpdesk Web Edition $630  Local Software with Web  Unlimited  Unlimited  10% of license fee (minimum $126)     Not required  Required                        ieSupportManager Helpdesk Web Edition                                                 ieSupportManager Helpdesk Web Edition                             ieSupportManager Helpdesk Web Edition Details CISS Help Desk with WebCISS add-on $718  Local Software with Web  unlimited  unlimited  Free, whilst on current version     Not required  Required                        CISS Help Desk with WebCISS add-on                                                 CISS Help Desk with WebCISS add-on                             CISS Help Desk with WebCISS add-on Details SDS HelpDesk Solutions $195  Local Software with Web  1  Unlimited       Not required  Required                        SDS HelpDesk Solutions                                                 SDS HelpDesk Solutions                             SDS HelpDesk Solutions Details Helpdesk-3 $5000  Local Software with Web  unlimited (by web) up to 10 in C-S  unlimited (by web) up to 10 in C-S  5 % by year  17 % by year  Required  Required                        Helpdesk-3                                                 Helpdesk-3                             Helpdesk-3 Details Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details VI Service Desk $4200  Local Software with Web  6  Unlimited  First year free, following years 15% of license cost.  15% of base cost,, after 1st year   Not required   Not required                        VI Service Desk                                                 VI Service Desk                             VI Service Desk Details Magnoware DataTrack System 3.5 $349  Local Software with Web  1  Unlimited  No     Not required  Required                        Magnoware DataTrack System 3.5                                                 Magnoware DataTrack System 3.5                             Magnoware DataTrack System 3.5 Details CAFM Explorer $1200  Local Software with Web  1  1      Required  Required                        CAFM Explorer                                                 CAFM Explorer                             CAFM Explorer Details FastTrack Help Desk $500  Local Software with Web  Unlimited  1  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details Alloy Navigator $7085  Local Software with Web  $1600 each (on average)  Unlimited    Upgrade path available   Not required   Not required                        Alloy Navigator                                                 Alloy Navigator                             Alloy Navigator Details SupportCalls with Outlook $1500  Local Software with Web  unlimited  unlimited  1 year free support, 400 USD for additional year  free for support subscribers   Not required  Required                        SupportCalls with Outlook                                                 SupportCalls with Outlook                             SupportCalls with Outlook Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3

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