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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  TeleSupport HelpDesk $1295  Local Software with Web  5  900  Variable depending on Support Package  Variable depending on Support Package  Required  Required                        TeleSupport HelpDesk                                                 TeleSupport HelpDesk                             TeleSupport HelpDesk Details Numara Track-It! $3895  Local Software with Web  5 named or 3 concurrent technicians  100  25% annually of MSRP  Included with maintenance   Not required  Required                        Numara Track-It!                                                 Numara Track-It!                             Numara Track-It! Details Free Help Desk Software by Spiceworks $0  Local Software with Web  unlimited  unlimited  $0  $0   Not required   Not required                        Free Help Desk Software by Spiceworks                                                 Free Help Desk Software by Spiceworks                             Free Help Desk Software by Spiceworks Details BridgeTrak $4285  Local Software with Web  Unlimited  Unlimited  included in upgrade costs  450 or 25% of purchase per year   Not required  Required                        BridgeTrak                                                 BridgeTrak                             BridgeTrak Details Support Desk $400  Local Software with Web  1    Free for 1 year, 20% of purchase price for add. yr     Not required  Required                        Support Desk                                                 Support Desk                             Support Desk Details ieSupportManager Helpdesk Web Edition $630  Local Software with Web  Unlimited  Unlimited  10% of license fee (minimum $126)     Not required  Required                        ieSupportManager Helpdesk Web Edition                                                 ieSupportManager Helpdesk Web Edition                             ieSupportManager Helpdesk Web Edition Details Resolve IT! $750  Local Software with Web  1  Unlimited  0.18  Free with Maintenance Contract   Not required   Not required                        Resolve IT!                                                 Resolve IT!                             Resolve IT! Details Assyst $81145  Local Software with Web  10  10  20% per year    Required   Not required                        Assyst                                                 Assyst                             Assyst Details HelpDesk $10000  Local Software with Web  4  4       Not required  Required                        HelpDesk                                                 HelpDesk                             HelpDesk Details Support-Works Helpdesk Professional $15000  Local Software with Web  5  Unlimited  15-20% of product - depending on contract  Free to maintained customers   Not required  Required                        Support-Works Helpdesk Professional                                                 Support-Works Helpdesk Professional                             Support-Works Helpdesk Professional Details Helpdesk-3 $5000  Local Software with Web  unlimited (by web) up to 10 in C-S  unlimited (by web) up to 10 in C-S  5 % by year  17 % by year  Required  Required                        Helpdesk-3                                                 Helpdesk-3                             Helpdesk-3 Details Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details VI Service Desk $4200  Local Software with Web  6  Unlimited  First year free, following years 15% of license cost.  15% of base cost,, after 1st year   Not required   Not required                        VI Service Desk                                                 VI Service Desk                             VI Service Desk Details CAFM Explorer $1200  Local Software with Web  1  1      Required  Required                        CAFM Explorer                                                 CAFM Explorer                             CAFM Explorer Details FastTrack Help Desk $500  Local Software with Web  Unlimited  1  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3

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