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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  SDS HelpDesk Solutions $195  Local Software with Web  1  Unlimited       Not required  Required                        SDS HelpDesk Solutions                                                 SDS HelpDesk Solutions                             SDS HelpDesk Solutions Details SupportMonkey 2002 $224  Local Software with Web  Unlimited  Unlimited  Free  Discount available   Not required  Required                        SupportMonkey 2002                                                 SupportMonkey 2002                             SupportMonkey 2002 Details NILEX $10000  Local Software with Web  2  1  15% of licence price per year    Required  Required                        NILEX                                                 NILEX                             NILEX Details HelpDesk $10000  Local Software with Web  4  4       Not required  Required                        HelpDesk                                                 HelpDesk                             HelpDesk Details Support-Works Helpdesk Professional $15000  Local Software with Web  5  Unlimited  15-20% of product - depending on contract  Free to maintained customers   Not required  Required                        Support-Works Helpdesk Professional                                                 Support-Works Helpdesk Professional                             Support-Works Helpdesk Professional Details NetHelpDesk $600  Local Software with Web  1  unlimited  10% (inc above)  0.1   Not required  Required                        NetHelpDesk                                                 NetHelpDesk                             NetHelpDesk Details Helpdesk-3 $5000  Local Software with Web  unlimited (by web) up to 10 in C-S  unlimited (by web) up to 10 in C-S  5 % by year  17 % by year  Required  Required                        Helpdesk-3                                                 Helpdesk-3                             Helpdesk-3 Details TeleSupport HelpDesk $1295  Local Software with Web  5  900  Variable depending on Support Package  Variable depending on Support Package  Required  Required                        TeleSupport HelpDesk                                                 TeleSupport HelpDesk                             TeleSupport HelpDesk Details Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details Magnoware DataTrack System 3.5 $349  Local Software with Web  1  Unlimited  No     Not required  Required                        Magnoware DataTrack System 3.5                                                 Magnoware DataTrack System 3.5                             Magnoware DataTrack System 3.5 Details CAFM Explorer $1200  Local Software with Web  1  1      Required  Required                        CAFM Explorer                                                 CAFM Explorer                             CAFM Explorer Details PhaseWare Tracker - External Help Desk Software $995  Local Software with Web  1  Unlimited  Annual maintenance 25% of license  n/a   Not required  Required                        PhaseWare Tracker - External Help Desk Software                                                 PhaseWare Tracker - External Help Desk Software                             PhaseWare Tracker - External Help Desk Software Details SupportCalls with Outlook $1500  Local Software with Web  unlimited  unlimited  1 year free support, 400 USD for additional year  free for support subscribers   Not required  Required                        SupportCalls with Outlook                                                 SupportCalls with Outlook                             SupportCalls with Outlook Details Numara Track-It! $3895  Local Software with Web  5 named or 3 concurrent technicians  100  25% annually of MSRP  Included with maintenance   Not required  Required                        Numara Track-It!                                                 Numara Track-It!                             Numara Track-It! Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3

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